Refund Policy

Professional fees

• If we have not begun work on your engagement, you are eligible for a full refund of professional fees.
• If work has begun, refunds are pro-rated based on the work completed and resources committed.
• Once a service is completed and delivered (e.g. a certificate is issued, a return is filed), professional fees are non-refundable.
• If we determine we cannot proceed with your engagement — for example, your business doesn't qualify for the service requested — you are eligible for a full refund of professional fees paid for that engagement.

Government fees & third-party charges

Government filing fees, stamp duties, certifying-authority charges, and other statutory or third-party charges are paid to the respective authorities on your behalf and are non-refundable once submitted, regardless of the outcome of your application.

Delays not caused by us

Refunds are not available where a delay or rejection is caused by factors outside our control — such as government portal downtime, incomplete or inaccurate documents you provided, or processing timelines set by the relevant authority.

How to request a refund

Email info@legitfilings.com with your name, the service engaged, your payment reference, and the reason for your request. We aim to review and respond to refund requests within 7 working days.

Processing time

Approved refunds are processed to the original payment method within 7–10 working days of approval. Depending on your bank, it may take a few additional days to reflect in your account.

Contact

Questions about this policy? Email info@legitfilings.com.